Name: Cat Ba Active Explorer – Cycling, Trekking & Cruising in Lan Ha Bay
Price: 9858784 VND

Cat Ba Wellness DMC supplies international and domestic tourist with full services packages or separate travel service in and around Cat Ba Island

About Us

Cat Ba Wellness DMC provides both international and domestic travelers with a wide range of services, from complete travel packages to individual, tailored experiences in and around Cat Ba Island. Our goal is to create memorable journeys that combine adventure, relaxation, and authentic cultural encounters.

We specialize in organizing activities that allow visitors to truly connect with the beauty and spirit of Cat Ba. Whether it’s biking through scenic landscapes, kayaking across crystal-clear waters, hiking through lush mountains, cruising along the majestic bays, or exploring hidden gems while sightseeing, we ensure every moment is enriching and enjoyable.

Beyond outdoor adventures, we also focus on giving our guests the chance to experience local life, meet the community, and gain deeper insights into the traditions and lifestyle of the island. With professional service and a personal touch, Cat Ba Wellness DMC is dedicated to delivering meaningful travel experiences that leave lasting impressions.

About

**Cat Ba Wellness DMC** (operates the websites [**www.catbawellnessdmc.com**](https://www.catbawellnessdmc.com) and [**www.catbacycling.com**](https://www.catbacycling.com).
Our registered address is **80 Nui Ngoc Street, Cat Ba Town, Cat Hai District, Hai Phong City, Vietnam**.

We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites or related services.

***

## **1. Information We Collect**

We collect and store only the minimum information necessary to provide the services you request — such as processing and completing your booking or order.

Depending on your interaction with our websites, we may collect and process the following data:

* Lead passenger’s full name
* Passenger’s mobile phone number
* Tour or cycling route, date, and time of your experience

This data is essential to fulfil your booking and ensure a smooth experience.
Certain details may be shared with trusted third parties such as independent tour guides or verified local partners, but only as required to deliver your booked services.

***

## **2. How We Use Your Information**

Your personal information is used solely for purposes such as:

* Processing and managing your bookings or orders
* Communicating with you regarding your reservation or experience
* Complying with legal, administrative, or accounting requirements

We **do not sell, rent, or trade your personal information** with any third parties.

***

## **3. Data Storage and Retention**

Our company and our reservation system provider, **Bókun** (owned by **Tripadvisor LLC**), will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with any legal or reporting obligations.

For detailed information, please refer to:
🔗 [https://www.bokun.io/terms](https://www.bokun.io/terms)

***

## **4. Payment Processing**

When you make a booking or payment through our websites, your order is securely processed by **PayPal**.
PayPal ensures that all transactions are encrypted and your financial information remains confidential and secure.

You can review PayPal’s terms and privacy policy here:
🔗 [https://www.paypal.com/](https://www.paypal.com/)

We do not store or have access to your full payment card details or bank information.

***

## **5. Website Hosting**

Our websites are hosted on the **Icefloe** platform, which provides us with a reliable and secure system for operating and selling our tours and related services.

Your data may be stored through Icefloe’s secure servers, protected by firewalls and optimized for global access through a content delivery network (CDN).
Information such as order ID, date, and timestamp may be logged for operational or technical purposes.
This technical information is **not linked to any personally identifiable data** and **cannot be accessed** by Icefloe staff.

For full details about Icefloe’s system, please see:
🔗 [https://icefloe.travel/](https://icefloe.travel/)

***

## **6. Data Security**

We take appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, alteration, or destruction.
All transactions are protected by **SSL (Secure Socket Layer)** encryption.

***

## **7. Your Rights**

You have the right to:

* Request access to the personal information we hold about you
* Request correction or deletion of your personal data
* Withdraw consent to our processing of your data at any time (subject to legal obligations)

To exercise any of these rights, please contact us using the information below.

***

## **8. Contact Information**

**Cat Ba Wellness DMC**
📍 Address: 80 Nui Ngoc Street, Cat Ba Town, Cat Hai District, Hai Phong City, Vietnam
📞 Phone: +84 975 781 253
📧 Email: [booking@catbawellnessdmc.com](mailto:booking@catbawellnessdmc.com)
🌐 Websites:

* [https://www.catbawellnessdmc.com](https://www.catbawellnessdmc.com)
* [https://www.catbacycling.com](https://www.catbacycling.com)

***

## **9. Updates to This Privacy Policy**

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of our websites and services indicates that you have read, understood, and agreed to the latest version of this Privacy Policy.

*Last updated: October 2025*

Privacy Policy

#### Terms and conditions

1. BOOKING & PAYMENT TERMS


Payment term will be set based on the kind of services booked:

* Airfare and Prior - paid requested services: full payment right after booking
* Hotel: following the hotels’ policy
* Other separated services: 50% deposit at the booking time, the balance will be paid at least 14 days prior the using time.
* Package (combined from 2 services and up): if the booking time
* More than 6 months up: 20% deposit, the next 30% deposit will be paid before departure from 2 months – less than 6 months, the balance will be paid at least 14 days prior the departure time.
* From 2 months – less than 6 months: 50% deposit, the balance will be paid at least 14 days prior the departure time
* From 15 days – less than 2 months: 75% deposit, the balance will be paid at least 14 days prior the departure time
* Booking time before departure date within 14 days: full payment

Accepted payment methods: banking transfer, debit cards or cash

Currency and applicable taxes: USD and VND. Tax is compulsory and not yet added into the price. Tax can be 8% or 10% up to the Government’s tax policy at the booking time.

Booking confirmation process: after receiving deposit, CBW DMC will send to clients the detailed reserved services confirmation

2\. CHANGES, CANCELLATION & REFUND POLICY

All changes, cancellation and refund need be informed and confirmed by email or other official written methods.

Change: any changes / amendments to an existing booking will be considered as a cancellation and apply the Cancellation policy a new booking will be made.

Cancellation: cancellation penalty charge will be applied, based on the time of cancellation confirmation. Period prior to the departure date:

* From 31 days up: 10% of total charge and non – refundable service fees (such as airfare)
* From 15 – 30 days: 30% of total charge
* From 07 – 14 days: 50% of total charge
* From 03 – 06 days: 100% of non - refundable fees and the left will base on the reality.
* From 2 days and less: 100% of total charge

Refund policy: after the cancellation penalty charge is agreed between CBW DMC and clients, the refund will be settled within 05 working days. CBW DMC will not be in charge of banking transfer fee to clients

3\. FORCE MAJEURE



In the event of any cause beyond reasonable control, including but not limited to: Natural Disasters, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, accidents, storms, etc., or health problem, this event need be informed soonest to CBW DMC/clients in writing and confirmed. All or a part of cancellation charge can be waived up to reality.

Terms and Conditions

Discover Cat Ba Island with Cat Ba Wellness. Guided cycling tours through lush national parks, fishing villages, and coastal roads. Eco-friendly adventures, local culture, and wellness experiences for all levels.

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Cat Ba Wellness

Cat Ba Wellness DMC supplies international and domestic tourist with full services packages or separate travel service in and around Cat Ba Island. Our services focus on activities such as biking, kayaking, mountain hiking, cruising, sightseeing and experience local life.

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**Contact Us**
We’d love to hear from you.

Choose the most convenient method and we’ll get back to you as soon as we can.

**Phone:** +84 975781253


**Email:** [booking@catbawellnessdmc.com]()


**Address:** Núi Ngọc 80, VN

Cat Ba Active Explorer – Cycling, Trekking & Cruising in Lan Ha Bay

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