Cat Ba Wellness DMC (operates the websites www.catbawellnessdmc.com and www.catbacycling.com. Our registered address is 80 Nui Ngoc Street, Cat Ba Town, Cat Hai District, Hai Phong City, Vietnam.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites or related services.
1. Information We Collect
We collect and store only the minimum information necessary to provide the services you request — such as processing and completing your booking or order.
Depending on your interaction with our websites, we may collect and process the following data:
- Lead passenger’s full name
- Passenger’s mobile phone number
- Tour or cycling route, date, and time of your experience
This data is essential to fulfil your booking and ensure a smooth experience. Certain details may be shared with trusted third parties such as independent tour guides or verified local partners, but only as required to deliver your booked services.
2. How We Use Your Information
Your personal information is used solely for purposes such as:
- Processing and managing your bookings or orders
- Communicating with you regarding your reservation or experience
- Complying with legal, administrative, or accounting requirements
We do not sell, rent, or trade your personal information with any third parties.
3. Data Storage and Retention
Our company and our reservation system provider, Bókun (owned by Tripadvisor LLC), will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with any legal or reporting obligations.
For detailed information, please refer to: 🔗 https://www.bokun.io/terms
4. Payment Processing
When you make a booking or payment through our websites, your order is securely processed by PayPal. PayPal ensures that all transactions are encrypted and your financial information remains confidential and secure.
You can review PayPal’s terms and privacy policy here: 🔗 https://www.paypal.com/
We do not store or have access to your full payment card details or bank information.
5. Website Hosting
Our websites are hosted on the Icefloe platform, which provides us with a reliable and secure system for operating and selling our tours and related services.
Your data may be stored through Icefloe’s secure servers, protected by firewalls and optimized for global access through a content delivery network (CDN). Information such as order ID, date, and timestamp may be logged for operational or technical purposes. This technical information is not linked to any personally identifiable data and cannot be accessed by Icefloe staff.
For full details about Icefloe’s system, please see: 🔗 https://icefloe.travel/
6. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, alteration, or destruction. All transactions are protected by SSL (Secure Socket Layer) encryption.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw consent to our processing of your data at any time (subject to legal obligations)
To exercise any of these rights, please contact us using the information below.
8. Contact Information
Cat Ba Wellness DMC 📍 Address: 80 Nui Ngoc Street, Cat Ba Town, Cat Hai District, Hai Phong City, Vietnam 📞 Phone: +84 975 781 253 📧 Email: booking@catbawellnessdmc.com 🌐 Websites:
9. Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our websites and services indicates that you have read, understood, and agreed to the latest version of this Privacy Policy.
Last updated: October 2025